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Job Opportunity: Director of Operations

Title: Director of Operations, Full Time

Reports To: Executive Director

Status: Full-time, 40 Hours per Week, EXEMPT

Broad Function

Responsible for the organization’s finance, accounting and purchasing functions and reporting, human resources and benefits management, facilities maintenance and construction, staff training, vendor contracts, IT and customer service management. Responsible for providing leadership to department managers; developing and coordinating strategic goals related to shelter administrative and operations and organizational mission, managing and maximizing resources, providing statistical analysis and reports. Regularly reviews and updates organizational and departmental policies, procedures and guidelines, assuring compliance with local, state and federal regulations and organizational mission. Prepares and manages facility budget, reviews departmental expenditures.

Supervises:  Bookkeeper, Program Coordinator (and volunteer program), Customer Service staff, Administrative staff, and Animal Care staff (as needed).

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty and task. The requirements listed below are representative of the knowledge, skills, and/or ability required. 

1.   Demonstrated supervisory knowledge to include training methods, motivation and decision making techniques. Ability to train, manage and effectively direct the activities of staff; thorough knowledge of Human Resources practices and laws and Benefits management. Skill in mediating disputes, conflicts and grievances

2.   Demonstrated program management knowledge to include experience with accounting software (QuickBooks and Fund EZ), and other Microsoft and database programs. Thorough understanding of and extensive experience in nonprofit accounting and management, fiscal and budgetary practices; knowledge of local, state and federal regulations for the workplace

3.   Demonstrated personal communication skills to include knowledge of interviewing techniques, skill in writing and editing and ability to express thought orally in a clear manner. Must be able to relate and confer with the Executive Director, Board of Directors, managers, associate staff and volunteers in a positive and constructive way; exercise good judgment when dealing with the public and when making decisions in the absence of the Executive Director; demonstrate sound judgment when dealing with confidential information.

4.   Strong organizational skills Effective record keeping ability; Able to work independently and in a team setting; Able to multi-task and prioritize job duties in a fast-paced and constantly changing work environment; Able to maintain composure in an often stressful and emotional work environment.

5.   Experience negotiating with vendors: Understanding of facilities maintenance issues and procedures and preventative maintenance; Knowledge of workplace safety requirements and programs; Able to handle emergency situations.

Working Conditions:

Work schedule may be flexible, and will require occasional evenings, weekends and holidays. This position is classified exempt. The physical demands of the position include sitting, standing, and walking; occasional lifting, carrying, pushing and pulling of 50 lbs.; and stooping, kneeling, reaching, handling, speaking, hearing, and seeing.

This job description outlines the general duties of this position and is not intended to imply that these are the only duties to be performed by the employee in this position. The Humane Society of Kent County is an at-will employer.

Submitting Your Application:

 

Download an Application for Employment

 

Resumes and applications can be submitted through mail, email or fax.

 

Mail:

Wendy Swift

Interim Executive Director

Humane Society of Kent County

3077 Wilson Drive NW

Grand Rapids, MI 49534-7565

 

Email:

wendy@hskc.org

 

Fax:

Attn: Wendy Swift(616) 453-5752

 

Job Opportunity: Administrative Assistant

Title: Administrative Assistant

Reports To: Development Director

Function: Administrative Organization/Development

Supervises: Volunteers and Interns as assigned

Hourly Rate Range: Level 3

Status: Full-time, 40 Hours per Week, NON-EXEMPT

Broad Function Maintains donor and gift records in Donor Perfect database and paper files.  Provides general clerical support to Development Director, Executive Director, and Operations Director.

Duties and Responsibilities:

  • Maintains donor and donation database.  Includes entering and updating donor contact information and processing donations.   Prepares donor lists for quarterly HSKC newsletter, quarterly direct mail appeals, and other mailings as needed.  Prepares donation acknowledgments and receipts.  Utilizes mail merge.  Assists in writing assignments as needed.  Develops and runs monthly and as-needed database reports for Development and Operations departments.

  • Processes recurring credit card donations.

  • Assists Development Director in preparing direct mail solicitations.

  • Tracks, produces, and mails notification cards and letters for memorial and honorary gifts.

  • Tracks, produces, and mails birthday cards to Legacy Circle members.

  • Assists in development meeting scheduling, set-up, and follow-up.  Includes preparing agendas and taking minutes.

  • Assists with donor relations and donor recognition programs and events.  Maintains records of donor recognition programs including Growing Memories sponsored trees, bricks, and other naming opportunities.

  • Manage Convio Program.

  • Provides general clerical support to Development Director, Executive Director, and Operations Director.  Includes creating and updating paper files, writing and distributing memos to staff and volunteers, assisting with financial reporting and deposits, petpoint administration functions, and purging records as needed.  

  • Assists service desk with incoming calls, providing general information and direction to callers. 

  • Assists with Petango, Petpoint, Petfinder.com, and media promotion of adoptable pets as needed.

  • Works with Development Director and other staff to complete surveys for all previously adopted pets through Survey Monkey. 

  • Assists with events on and off site as directed. 

  • Maintains donor confidentiality.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty and task. The requirements listed below are representative of the knowledge, skills, and/or ability required. 

  • Associates degree or higher.

  • Highly proficient in database management.  Knowledge of Donor Perfect is a plus. 

  • Excellent writing, communication, and customer service skills.

  • Proficient in MS Office programs, especially Word and Excel, including mail-merge functions.

  • Knowledge of office equipment including fax machine, copier, telephone and calculator.

  • Knowledge of USPS bulk mail rules and procedures is a plus.

  • Ability to have a flexible schedule including nights and weekends.

  • Commitment to the Humane Society’s mission and values.

Working Conditions:

This position is classified “non-exempt”.  The physical demands of the position include sitting, standing, and walking; occasional lifting, carrying, pushing and pulling of 50 lbs.; and stooping, kneeling, reaching, handling, speaking, hearing, and seeing.

This job description outlines the general duties of this position and is not intended to imply that these are the only duties to be performed by the employee in this position. The Humane Society of Kent County is an at-will employer.

Submitting Your Application:

 

Download an Application for Employment

 

Resumes and applications can be submitted through mail, email or fax.

 

Mail:

Wendy Swift

Interim Executive Director

Humane Society of Kent County

3077 Wilson Drive NW

Grand Rapids, MI 49534-7565

 

Email:

wendy@hskc.org

 

Fax:

Attn: Wendy Swift(616) 453-5752

 

Job Opportunity: Development, Marketing & Special Events Internship

Our Development and Marketing department seeks an organized and public relations-savvy intern to:

  • research and develop marketing and fundraising projects

  • assist with maintenance of our donor database software

  • assist in the process of creating marketing and promotional pieces

  • help with the planning and build-up to special events

  • assist with media relations including writing weekly pet bios, transporting animals to TV/radio studios

  • research grant opportunities using on-line resources

  • assist with updating the pet listings and photos on various websites

  • assist with researching and writing articles for our quarterly newsletter

  • help raise awareness about the needs of homeless, abandoned and neglected animals in our community 

We’ll provide you the opportunity to be a contributing member of a fun and friendly team of nonprofit professionals as we prepare for our most important fundraisers of the year—Bissell Blocktail Party and the 2010 Howl ‘n Boo. This is a wonderful opportunity that will add real-world experiences in fundraising, marketing and event development to your resume. We offer a fun and casual work environment and a flexible schedule of 15-20 hours per week. Availability on Thursday mornings and Friday afternoons for media relations assistance is a plus.

Candidates should possess excellent organizational and communication skills, attention to detail, ability to manage several projects at once, strong writing and interpersonal skills, and a professional image.  Must be proficient in Microsoft Office programs-especially MS Word, MS Excel and MS Publisher. Knowledge of Adobe Creative Suite CS4, photography, and/or animal welfare are a plus.  This internship is offered to college students who are majoring in Marketing, Public Relations, Communication, Photography, and/or related fields.

Submitting Your Application:

 

Resumes and applications can be submitted through mail, email or fax through September 10.

 

Mail:

Humane Society of Kent County

Attn: Nikki Outhier, Development and Marketing Director

3077 Wilson Drive NW

Grand Rapids, MI 49534-7565

 

Email:

nikki@hskc.org

 

Fax:

Attn: Nikki Outhier (616) 453-5752